Frequently Asked Questions

To order, message us on WhatsApp or call our sales line with the product and quantity you need: browse the Products page, then tap Order on WhatsApp or Call to order, and our sales team confirms availability, delivery and payment with you. You can also visit us at Juapong or write through the Contact page. New customers can register a free client account to track orders, invoices and deliveries. Wholesale and bulk orders go through the same sales line.

Selected products can be bought on hire purchase, arranged with our sales team rather than online. You pay a deposit our team confirms with you, choose a repayment period of up to 12 months, and sign a simple agreement. The goods are released per the agreement and you pay fixed monthly instalments — with SMS reminders before each due date. Ownership fully transfers to you once the final instalment is paid.

Our plans currently range from a 6-month Seed plan to a 24-month Harvest plan, each with a stated total return and payout schedule shown on the Invest page. Returns are funded by real production and sales, but agriculture carries genuine risks — weather, prices and operations — so returns are projections, not guarantees. Never invest money you cannot afford to lock away until maturity, and read the plan terms before you commit.

Members who have cassava growing and need emergency funds can use their cassava farm as a guarantee for financial support. Cash is advanced to the farmer after assessment and verification, and terms and conditions apply. Contact our Out-Grower Coordinator through the Contact page or visit us at Juapong — and see the Cassava for Cash Guarantee page for the current status of applications.

Yes. We deliver nationwide through our delivery zones — including Accra, Tema, Ho, Kumasi and free delivery within Juapong. Delivery fees and estimated timelines (usually 1–3 working days depending on the zone) are confirmed by our sales team when you place your order. Bulk and wholesale deliveries can be scheduled with our sales team.

We accept card and mobile money payments via Paystack, MTN Mobile Money, and direct transfers to our GT-Bank Ghana account (upload your payment reference and our accounts team confirms within 24 hours). Walk-in customers can also pay cash or cheque at our Juapong office. Our sales team confirms the amount with you when you place your order.