1. Introduction
Ahodwo Farms Ltd ("we", "our", "us") operates the ahodwofarms.com website, client portal and mobile application. This Privacy Policy explains how we collect, use, store and protect your personal information when you browse our site, register as a client, place orders, invest, join our out-grower scheme or contact us. By using our services you agree to the practices described in this policy. We are committed to handling your data responsibly and in line with the Data Protection Act, 2012 (Act 843) of Ghana.
2. Information We Collect
We collect information you provide directly to us: your name, phone number, email address, WhatsApp number, physical address, date of birth, identification details (for hire-purchase and investment agreements), company details for corporate clients, and payment references. We also collect technical information automatically, such as your device type, browser and pages visited, to help us improve the website. We do not collect or store full card details — card and mobile money payments are processed by our licensed payment providers.
3. How We Use Your Information
We use your information to create and manage your client account; process orders, deliveries, hire-purchase agreements and investments; issue invoices and receipts; respond to enquiries and support requests; send you transactional notifications by SMS, email, WhatsApp or Telegram; send occasional greetings and relevant offers where you have not opted out; meet our legal, tax and audit obligations; and keep our platform secure.
4. Sharing and Disclosure
We do not sell or rent your personal information. We share data only with trusted service providers who help us operate — payment gateways (such as Paystack and MTN MoMo), SMS and messaging gateways, delivery partners and our bankers — and only to the extent needed to serve you. We may disclose information where required by law, court order or a regulator, or to protect the rights, property and safety of Ahodwo Farms, our clients or the public.
5. Data Security and Retention
We protect your data with access controls, encryption of sensitive credentials, secure servers and audit trails of administrative activity. We retain personal records only for as long as your account is active or as needed to meet contractual, accounting and legal requirements, after which they are securely deleted or anonymised. While we work hard to protect your information, no online system is completely secure, so please also keep your account password confidential.
6. Your Rights and How to Contact Us
You may request access to the personal data we hold about you, ask for corrections, object to marketing messages or request deletion of your account where we have no legal duty to retain it. To exercise any of these rights, or to ask questions about this policy, contact us at info@ahodwofarms.com or visit our office at Juapong, Volta Region, Ghana. We may update this policy from time to time; the latest version will always be published on this page.